Subscription Policy

Last updated: 24-04-2026

1. Overview

This Subscription Policy explains the terms and conditions that apply to all subscription orders placed on ruffwell.com (the "Site"), operated by Westford Global LLC, doing business as Ruffwell ("we," "us," "our"). By enrolling in a Ruffwell subscription, you agree to the terms set out in this Subscription Policy as well as our Terms of Service, Refund & Return Policy, Shipping Policy and Privacy Policy.

Our subscription program is designed to make it easy for you to receive your Ruffwell Pet Dental Cleaning Powder on a recurring schedule, never run out of product, and benefit from preferential pricing and service. Please read this policy carefully so you fully understand how the program works, how billing operates, how to manage your subscription and what happens once a renewal charge has been processed.

2. Subscription Benefits

When you enroll in a Ruffwell subscription, you receive the following benefits, subject to availability and to the terms of this Subscription Policy:

• A 20% discount on the regular price of your subscription product, applied automatically at each renewal as long as your subscription remains active.

• Free shipping on subscription orders shipped to eligible destinations, where this benefit is offered at the time of your order.

• Automatic recurring deliveries based on the billing interval you select at checkout, so your supply of Ruffwell continues without interruption.

• The ability to manage, skip, pause, modify or cancel your subscription at any time before the next scheduled billing date through your account or by contacting our support team.

• Priority access to subscriber-only updates, special offers and product announcements where applicable.

Subscription benefits are subject to change at our discretion. We may add, modify, reduce or remove subscription benefits at any time. If we materially change a benefit that affects your active subscription, we will make reasonable efforts to inform you in advance, for example by email.

3. Authorization for Recurring Charges

By placing a subscription order on our Site, you expressly authorize Westford Global LLC and our payment processors to automatically charge your selected payment method on a recurring basis according to the billing interval you have chosen. This authorization will remain in effect for as long as your subscription is active.

Each renewal charge will reflect the then-current subscription price, any applicable discounts, and any applicable taxes, duties or shipping fees in accordance with our Shipping Policy. Renewal pricing may change from time to time, and we will use reasonable efforts to provide notice of any material price changes that affect your active subscription before they take effect.

Your authorization continues until you cancel your subscription in accordance with this Subscription Policy. Cancellation must occur before the next scheduled billing date in order to stop the next charge.

4. Billing Schedule and Renewal Date

The renewal date for your subscription is generally based on the date of your original order and the billing interval you have selected. Renewal charges typically occur on or around the same day of the corresponding billing interval, but the exact time of the charge may vary based on payment processor systems, time zones, banking holidays and technical processing windows.

We do not promise or guarantee a specific time of day at which renewal charges will be processed. You are responsible for monitoring your subscription schedule through your account and ensuring your payment method and shipping details remain valid and up to date.

5. Managing, Skipping, Pausing or Cancelling Your Subscription

You may manage your subscription at any time through your customer account on the Site or by contacting our support team at ruffwell.pet@gmail.com. The actions available to you include but are not limited to:

• Updating your payment method, shipping address or contact information.

• Skipping an upcoming delivery.

• Pausing your subscription for a defined period.

• Changing the billing interval or quantity, where supported.

• Cancelling your subscription so that no further charges occur.

To stop the next renewal charge, the requested change or cancellation must be received and processed before the next scheduled billing date. We are not responsible for changes or cancellations requested after a renewal charge has already been processed.

If you contact our support team to request changes, we will use reasonable commercial efforts to action those changes promptly. However, we cannot guarantee that changes can be applied to a specific upcoming renewal if the request is received close to the billing date or after the renewal has been processed.

6. Finality of Processed Renewal Orders

Once a subscription renewal charge has been successfully processed, the corresponding order is considered final. The order may be prepared, packed and shipped immediately. Because of this, processed renewal orders cannot be cancelled, refunded or returned, except where required by applicable consumer law or as expressly stated in our Refund & Return Policy.

This policy applies because:

• Inventory and fulfillment workflows are prepared in advance for scheduled subscription orders, so processing reservations and capacity have already been allocated to your order.

• You have ongoing access and ability, through your account and through our support team, to manage, skip, pause or cancel your subscription before the renewal is charged.

• Ruffwell Pet Dental Cleaning Powder is an ingestible pet wellness product. For health, hygiene, safety and product integrity reasons, returns of opened or shipped ingestible products cannot be accepted as set out in the Refund & Return Policy.

Cancelling your subscription stops future renewal charges only. Cancellation does not cancel any renewal order that has already been charged or processed.

7. Failed Payments

If a renewal charge fails for any reason, including but not limited to expired cards, insufficient funds, declined transactions or technical issues, we may attempt to retry the charge, notify you, place your subscription on hold, or cancel your subscription in our discretion.

You are responsible for keeping your payment information accurate and current. If a failed payment results in a delay or interruption to your delivery, we are not liable for any inconvenience caused by such delay.

8. Discounts, Free Shipping and Promotions

The 20% subscription discount and free shipping benefits apply only while your subscription is active. If you cancel, pause or otherwise interrupt your subscription, these benefits may no longer apply to subsequent orders.

Promotional offers, free gifts, bonus items, free e-books, bundle offers or other incentives associated with subscription enrollment may be subject to additional terms disclosed at the point of sale. Where the customer cancels a subscription early or breaches this Subscription Policy, we reserve the right to revoke promotional benefits or to charge the difference between the subscription price and the standard non-subscription price.

Free shipping applies only to destinations where it is offered at the time of your order. We may modify free shipping eligibility, thresholds, or destinations at any time.

9. Subscription Pricing

Subscription prices are displayed at checkout and may be updated from time to time. We will use reasonable efforts to notify you of any material price increases that affect your active subscription before such increases take effect. By continuing your subscription after notice of a price change, you accept the updated pricing.

10. Customer Responsibilities

As a Ruffwell subscriber, you are responsible for:

• Maintaining accurate and current shipping, billing and contact information at all times.

• Maintaining a valid and authorized payment method.

• Reviewing renewal notifications, order confirmations and shipping notifications when they are sent.

• Managing your subscription before the next billing date if you wish to make any changes or cancel.

• Reading and understanding our Shipping Policy and Refund & Return Policy.

We are not responsible for losses, missed deliveries, undelivered packages or charges that result from inaccurate customer information or a failure to manage the subscription in time.

11. Termination by Us

We reserve the right to suspend, modify or terminate any subscription at our discretion, including but not limited to circumstances involving suspected fraud, repeated chargebacks, abuse of our policies, violation of our Terms of Service, inability to deliver to your location, supply chain issues or other operational reasons.

12. Statutory Rights and Mandatory Consumer Law

Nothing in this Subscription Policy is intended to limit any non-waivable statutory rights you may have under applicable consumer protection law in your country, state or region. Where mandatory consumer law in your jurisdiction provides additional rights or remedies, those rights apply notwithstanding the terms of this Subscription Policy.

13. Changes to This Policy

We may update this Subscription Policy from time to time to reflect changes in our practices, services, legal requirements or operational needs. The updated policy will be posted on our Site with a new "Last updated" date. Continued use of your subscription after such updates constitutes acceptance of the revised policy.

14. Contact

For any questions about your subscription, to make changes, or to cancel, please contact our support team at ruffwell.pet@gmail.com. Please include your order number and the email address used at checkout to help us assist you faster.