Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with Ruffwell. Below you'll find everything you need to know about how we handle shipping.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with a tracking number once your order has shipped.

Shipping Rates & Delivery Times

Free Shipping

We offer free standard shipping on all US orders over $50.

International Shipping

We ship to most countries worldwide. International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the product price or shipping cost.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status.

Lost or Stolen Packages

Ruffwell is not responsible for lost or stolen packages once the carrier marks the shipment as delivered. If your package is missing, please contact your local carrier first, then reach out to us at Support@ruffwell.com and we will do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at Support@ruffwell.com before the order ships.

Contact

Westford Global LLC 33 N Gould St, Sheridan, WY 82801, United States Email: Support@ruffwell.com Phone: +1 (331) 225-9531