Refund & Return Policy
Last updated: August 9, 2026
At Ruffwell, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order confirmation email)
To initiate a return, please contact us at Support@ruffwell.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the item was defective or we made an error
Damaged or Defective Items
If you received a damaged or defective product, please contact us immediately at Support@ruffwell.com with a photo of the damage. We will send a replacement or issue a full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Opened consumable products (for hygiene and safety reasons)
- Gift cards
- Sale or clearance items (unless defective)
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at Support@ruffwell.com.
Contact
Westford Global LLC 33 N Gould St, Sheridan, WY 82801, United States Email: Support@ruffwell.com Phone: +1 (331) 225-9531